Terms of service

Welcome to CozyPlush.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing any product from CozyPlush.store, you agree to be legally bound by these Terms. If you do not agree with any portion of these Terms, please discontinue using our website and services.

CozyPlush.store was established in 2022 with the mission of providing high-quality teddy bears and plush toys to customers around the world. We strive to create a safe, enjoyable, and transparent shopping experience for every customer.

1. Acceptance of Terms

By accessing our website, creating an account, placing an order, or otherwise using our services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian to use this website.

These Terms apply to every visitor, customer, and user of CozyPlush.store.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Distribute malware or harmful software.
  • Interfere with website security.
  • Copy or reproduce website content without permission.
  • Use automated software to scrape or collect website data.
  • Submit false or misleading information.

We reserve the right to suspend or terminate access for users who violate these Terms.

3. Product Information

We make every effort to ensure that product descriptions, specifications, colors, images, dimensions, and prices are accurate.

However:

  • Colors may vary depending on monitor settings.
  • Product dimensions may vary slightly due to manual measurement.
  • Plush materials may naturally vary between production batches.
  • Packaging may occasionally change without prior notice.

Minor differences do not constitute product defects.

4. Pricing

All prices displayed on CozyPlush.store are shown in the applicable currency at checkout.

Prices may change without notice.

Price changes do not affect completed orders that have already been confirmed.

We reserve the right to correct pricing errors at any time.

5. Order Acceptance

Submitting an order does not automatically create a binding contract.

Orders become accepted only after:

  • Payment has been successfully processed.
  • Inventory availability has been confirmed.
  • Fraud screening has been completed.

We reserve the right to cancel any order for reasons including:

  • Pricing errors.
  • Inventory shortages.
  • Suspicious transactions.
  • Incorrect customer information.
  • Payment verification failure.

If payment has already been collected, a full refund will be issued.

6. Payment

We accept secure payment methods available during checkout.

All payments are processed through trusted third-party payment providers.

CozyPlush.store does not store complete payment card information on our servers.

Customers agree to provide accurate billing information.

7. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days

Shipping times are estimates only and may vary because of:

  • Customs clearance
  • Carrier delays
  • Weather
  • Holidays
  • Local delivery conditions

We are not responsible for delays beyond our reasonable control.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Customers may request a return within 30 days after delivery.

Please refer to our Return & Refund Policy for complete details regarding eligibility, exchanges, replacements, and refund procedures.

9. Intellectual Property

All content available on CozyPlush.store is protected by intellectual property laws.

This includes:

  • Logos
  • Product photography
  • Website design
  • Graphics
  • Icons
  • Product descriptions
  • Branding
  • Layout
  • Text
  • Original content

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. User Content

If customers submit reviews, comments, photographs, or other content, they grant CozyPlush.store a non-exclusive, royalty-free license to display, reproduce, and use such content for marketing and operational purposes.

Users remain responsible for ensuring submitted content does not violate the rights of others.

11. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized access.

We are not responsible for losses resulting from failure to protect your account information.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

We collect only information necessary to:

  • Process orders
  • Improve customer service
  • Prevent fraud
  • Comply with legal obligations

Customer information is handled securely and responsibly.

13. Third-Party Services

Our website may contain links to third-party services or websites.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • External websites
  • Third-party products or services

Customers use third-party services at their own discretion.

14. Limitation of Liability

To the fullest extent permitted by applicable law, CozyPlush.store shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Website interruptions
  • Delivery delays
  • Product misuse
  • Technical issues
  • Third-party service failures
  • Loss of profits
  • Loss of data

Our maximum liability shall not exceed the purchase price of the affected order.

15. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

While we strive for accuracy and reliability, we make no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Complete compatibility with every device
  • Uninterrupted service

16. Indemnification

You agree to indemnify and hold harmless CozyPlush.store, its owners, employees, affiliates, suppliers, and partners from claims, liabilities, damages, losses, or expenses arising from:

  • Violation of these Terms
  • Misuse of our website
  • Violation of applicable laws
  • Infringement of third-party rights

17. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Transportation disruptions
  • Internet outages
  • Pandemics
  • War
  • Severe weather

18. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

Any disputes shall be resolved through the appropriate courts having jurisdiction.

19. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on CozyPlush.store.

Customers are encouraged to review this page periodically.

Continued use of the website constitutes acceptance of any updated Terms.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CozyPlush.store

1200 Rue Stanley

Montréal, QC H3B 2S8

Canada

Phone: (416) 366-8667

Email: support@CozyPlush.store

Customer Service Hours:

Monday–Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday: Closed

Thank you for choosing CozyPlush.store. We appreciate your trust and are committed to providing a safe, transparent, and enjoyable shopping experience for every customer.