Contact information
Thank you for visiting CozyPlush.store. We are dedicated to providing exceptional customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free. Whether you have questions before placing an order or need assistance after your purchase, our friendly support team is always ready to help.
Founded in 2022, CozyPlush.store was created with a passion for bringing comfort, happiness, and meaningful moments through premium teddy bears and plush toys. Every customer is important to us, and we strive to deliver personalized service with every interaction.
Customer Support
Our customer service team is available to answer questions regarding:
- Product information
- Order status
- Shipping updates
- Delivery inquiries
- Returns and refunds
- Exchanges
- Payment assistance
- Website support
- Product recommendations
- General questions
We aim to provide clear, accurate, and timely assistance for every inquiry.
Contact Details
CozyPlush.store
1200 Rue Stanley
Montréal, QC H3B 2S8
Canada
Phone
(416) 366-8667
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most effective way to reach us.
When contacting us by email, please include as much information as possible, such as:
- Full Name
- Order Number
- Email Address used for purchase
- Description of your inquiry
- Photos (if applicable)
Providing complete information helps us resolve your request more efficiently.
Our average response time is within 24 business hours.
Order Assistance
If you need help with an existing order, our support team can assist with:
- Order confirmation
- Shipping progress
- Tracking information
- Delivery updates
- Address corrections (before shipment)
- Product questions
- Exchange requests
- Return requests
- Refund inquiries
Please include your order number whenever possible.
Shipping Support
If your shipment is delayed or tracking information appears incorrect, we are happy to investigate with our shipping partners.
Our team will assist with:
- Tracking updates
- Delivery estimates
- Lost package investigations
- Damaged package reports
- Shipping documentation
We work closely with our logistics partners to ensure every package reaches its destination safely.
Returns & Refunds
We proudly offer:
- Free Returns
- Free Refunds
- 30-Day Return Policy
If you are not completely satisfied with your purchase, simply contact us within 30 days after delivery.
Our customer support team will guide you through every step of the return process.
Product Questions
Need help choosing the perfect teddy bear?
Our specialists are happy to answer questions about:
- Plush sizes
- Materials
- Colors
- Gift recommendations
- Seasonal collections
- Care instructions
- Product availability
We want every customer to purchase with confidence.
Wholesale & Business Inquiries
Businesses interested in collaboration, wholesale purchasing, partnerships, or corporate gifting opportunities are welcome to contact us by email.
Please include detailed information about your company and project so we can provide the appropriate assistance.
Privacy Commitment
Your personal information is handled responsibly and securely.
Information shared with our customer support team is used solely for:
- Processing orders
- Providing customer service
- Resolving inquiries
- Improving your shopping experience
- Meeting legal obligations
We never sell your personal information to third parties.
Customer Satisfaction
At CozyPlush.store, customer satisfaction is more than a promise—it is the foundation of our business.
Every teddy bear and plush toy we offer is selected with care, and every customer inquiry receives our full attention. We continuously work to improve our products and services based on customer feedback.
Whether you are purchasing a thoughtful gift, celebrating a special occasion, or simply looking for a soft companion, we want every experience with CozyPlush.store to be memorable and enjoyable.
Our Commitment
When you shop with CozyPlush.store, you can always expect:
- Premium Quality Plush Toys
- Free Worldwide Shipping
- Fast Delivery (7–10 Business Days)
- Secure Shopping Experience
- Friendly Customer Support
- 30-Day Free Returns
- Reliable After-Sales Service
We appreciate every customer who chooses CozyPlush.store and thank you for allowing us to be part of your special moments.
If you have any questions before, during, or after your purchase, please don't hesitate to contact us. Our team is always happy to help and looks forward to assisting you.
We sincerely thank you for your trust and support and hope our plush companions bring comfort, warmth, and smiles to you and your loved ones every day.