Shipping policy

Welcome to CozyPlush.store. We are committed to delivering every teddy bear and plush toy safely, efficiently, and with the highest level of customer care. Since our establishment in 2022, our mission has been to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how orders are processed, shipped, and delivered worldwide.

1. Free Worldwide Shipping

We proudly offer FREE Worldwide Shipping on every order.

There are:

  • No minimum purchase requirements.
  • No hidden shipping charges.
  • No additional international shipping fees added during checkout.

Our goal is to make premium plush toys accessible to customers everywhere.

2. Shipping Destinations

CozyPlush.store currently ships to customers in most countries and regions worldwide.

If shipping restrictions apply to your location due to carrier limitations or local regulations, our customer support team will contact you promptly after your order is placed.

3. Processing Time

After your order is successfully placed, our fulfillment team begins preparing it for shipment.

Typical processing time:

1–2 Business Days

During busy shopping periods such as holidays, promotional events, or product launches, processing may take slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

4. Estimated Delivery Time

Once your package has been shipped, the estimated delivery time is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs inspections
  • Local postal services
  • Weather conditions
  • Transportation delays
  • National holidays

While we strive to meet these estimates, they are not guaranteed delivery dates.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Billing information
  • Shipping address
  • Payment confirmation

Please review your order carefully. If any information is incorrect, contact us immediately.

6. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email including:

  • Tracking number (when available)
  • Carrier information
  • Shipment status
  • Estimated delivery updates

Tracking information may require 24–72 hours to become active after shipment.

7. Multiple Item Orders

Orders containing multiple plush toys may occasionally be shipped in separate packages.

This can occur when:

  • Products are stored in different warehouses.
  • Certain items require additional preparation.
  • Inventory is fulfilled from multiple locations.

You will not incur additional shipping charges for split shipments.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Phone number

Incorrect or incomplete addresses may delay delivery or result in returned packages.

9. Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible.

Address changes can usually be made before the order enters the shipping process.

Once an order has been dispatched, modifications may no longer be possible.

10. Customs and Import Regulations

International orders may be subject to customs inspections depending on local regulations.

While most packages arrive without issue, customs processing may occasionally extend delivery times.

Customers are responsible for complying with their country's import regulations where applicable.

11. Delayed Deliveries

Unexpected delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs clearance
  • Carrier disruptions
  • High shipping volumes
  • Transportation issues
  • Public holidays
  • Natural disasters

We appreciate your patience and will assist in tracking your shipment whenever necessary.

12. Lost Packages

If your package appears lost during transit, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment.

If the package is confirmed lost, we will provide one of the following solutions:

  • Replacement shipment
  • Full refund

Customer satisfaction remains our priority.

13. Damaged Packages

If your package arrives visibly damaged, please:

  • Photograph the package.
  • Photograph the damaged product.
  • Contact us immediately.

Our support team will review your case promptly and arrange an appropriate solution, which may include a replacement or refund.

14. Failed Deliveries

If delivery cannot be completed because of incorrect customer information or repeated unsuccessful delivery attempts, the package may be returned.

If reshipment is requested, additional shipping arrangements may be required.

15. Order Tracking

Most shipments include tracking information.

Customers may monitor shipping progress through the carrier's tracking system.

If you experience issues locating your shipment, our support team is always available to assist.

16. Shipping Restrictions

While we strive to ship worldwide, certain regions may experience temporary shipping limitations due to:

  • Carrier restrictions
  • Political conditions
  • Natural disasters
  • Government regulations

If we are unable to fulfill an order, customers will receive a full refund.

17. Delivery Responsibility

Once a package has been marked as successfully delivered by the carrier, responsibility transfers to the recipient.

If you believe your package was delivered incorrectly, please contact us immediately so we can help investigate the issue.

18. Customer Support

If you have any questions regarding shipping, delivery, or tracking, please contact us:

CozyPlush.store

1200 Rue Stanley

Montréal, QC H3B 2S8

Canada

Phone: (416) 366-8667

Email: support@CozyPlush.store

Customer Service Hours:

Monday–Friday: 9:00 AM – 6:00 PM (EST)

Saturday: 10:00 AM – 4:00 PM (EST)

Sunday: Closed

Thank you for choosing CozyPlush.store. We are honored to deliver comfort, happiness, and cuddly companions to customers around the world with reliable shipping, exceptional service, and a commitment to making every order a delightful experience.